Terms & Conditions

Hello and welcome to Little Helper! Little Helper NZ Ltd is a New Zealand owned business. These terms and conditions govern your use of the Little Helper Online Store. By placing an order, you agree to and are bound by these terms.

 

Pricing & Payment

All prices are quoted in New Zealand dollars, and are subject to variation without notice. All prices are inclusive of GST. All prices are exclusive of shipping costs.

All sale items are a final sale and are strictly non-refundable.

We accept payment by credit card in which all credit card payments are processed by Shopify Payments. No card details are stored by Shopify Payments.

Pre-Orders

Our towers are occasionally set up on a pre-order basis. As our towers are cut offsite and we hand finish every piece once it arrives, delivery dates are estimates only and are not guaranteed. We will always endeavor to give the most accurate dispatch estimate and ship your tower as soon as it’s ready to go! All towers are subject to availability. In the unlikely event that your pre-order cannot be filled we will refund in full. 

Shipping

To keep things simple we offer flat-rate shipping within New Zealand for $20 per tower. Once dispatched, you will receive an email containing your tracking number. Please allow 2-4 working days for delivery once dispatched. 

Returns

We wholeheartedly believe in the Little Helper Tower, and think you'll absolutely love it too! However in the case you do change your mind, we offer a returns policy for items that are unopened in the original packaging, without being assembled or part-assembled. Simply contact us at hello@littlehelper.nz and return the tower within 7 days of delivery for a full refund, less any delivery costs to return it to us. We highly recommend sending returns back with a track and trace number so it won’t get lost in the mail. 

Faulty Towers

Our towers are lovingly hand-finished with pride, which means we are usually able to catch any flaw or fault before it gets packaged up. However, in the unlikely event that you receive a faulty tower or piece, please contact us at hello@littlehelper.nz, along with your order number and details and we will get this sorted out for you ASAP. 

Returns of faulty pieces or towers will only be accepted if the tower was faulty when delivered. Any tower or piece returned as faulty will be inspected on receipt. As our towers are hand-finished and we don’t always have finished towers on hand, we will replace a faulty item if/when a replacement is in stock. Returns of faulty towers/pieces must be completed within 7 days of receipt.

Please do not assemble the tower (if not yet assembled), or if already assembled then please discontinue use of the Tower immediately until we have a chance to remedy the issue. 

Privacy Policy

Little Helper is committed to protecting our customer’s privacy. The following privacy policy applies to all Little Helper users. 

The information we collect is used to communicate with you, for billing and fulfillment purposes, and to stay in touch with you. You authorise for us, or our agents, to access, collect, retain and use any information about you obtained from your access to this website (“your information”) for the above purposes. You shall have the right to request a copy of your information from us, and request that we correct any incorrect information held.

Little Helper may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Little Helper does not share any information with third parties for any unknown or unrelated uses.

Content Accuracy

We take every care to ensure that the description and specifications for our tower is correct at the time of publication. However, while the photos of the tower are a close representation, we cannot accept any responsibility for variations in the colour of the Birch plywood due to the nature of wood and pieces potentially being cut from different wood batches. Also please note due to the natural behaviour of plywood, there may be variations in the colour and finish of the grain and exposed plywood edges. 

Note we are always looking for ways to improve our Tower, therefore there may be minor variations in detailing as we develop and better the product, e.g. bolt style/colour. 

Contact

If you have any further questions relating to these terms and conditions, please contact us at hello@littlehelper.nz

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