FAQ

What is the Little Helper Tower used for? 

Our tower is the handiest piece of furniture you will buy! It is a Learning Tower, a Kitchen Helper, a Montessori Tower and a Little Helper Tower all-in-one! Our tower encourages independence and increases your child's opportunities to learn and help, in the kitchen and around the home! No more balancing your toddler on a chair, or holding them on your hip. The Little Helper Tower offers your child the freedom to climb up and down as they please, giving them the ability to join in on the fun they couldn’t reach. From helping in the kitchen, to independently washing their hands in the bathroom, the Little Helper Tower will be your toddlers new best friend! 

What is your tower made of?

Our original Natural Birch tower is made of high quality 18mm European Birch Plywood, which features a beautiful appearance with a subtle grain and light natural colour. Our Black & White towers are made with the same high quality Birch Plywood, but are 19mm thick and have a high-pressure laminate on the face of each piece. HPL is often used for kitchen cupboards etc, so it is a perfect material for use in the kitchen, and easy to clean! 

Made up of 13 layers of Birch compressed into a single sheet, Plywood is known for its strength, and reliability. Our Birch is sourced from an FSC Certified mill using sustainable timbers, which is ISO 9001 certified, Attestation Emission Class E1, and complies with CARB Phase 2 - All that to say our tower is made from materials that are safe for your little helpers and our environment.  

Sounds environmentally friendly!?

You got it! We sought out to create a beautiful, strong and environmentally friendly product because we want our little helper to grow up in a world that is beautiful and still intact! From sourcing sustainable wood, down to the smaller details like using home compostable bags for bolts, we have made eco-conscious decisions from start to finish.

Is your Learning Tower safe for my kids?

Of course! Not only is our plywood strong, durable and environmentally friendly,  each piece is lovingly finished to remove any nasty splinters, and then sealed with a non-toxic, kid safe, food safe, matte finish to keep your little helpers safe, and protect your tower from those grubby fingerprints.

As strong as our tower is, we can't guarantee the safety of your child if they are using the tower incorrectly i.e. playing or hanging off the edge. Therefore we recommend adult supervision at all times, and advise use for children who are 14months+ and/or are standing unaided. For more details view our safety guidelines here.

How do I care for my Little Helper Tower?

Wipe away all spills straight away. A soft water-dampened cleaning cloth should do the trick, however almost all normal household cleaning products or disinfectants are fine - as long as they are not abrasive or highly alkaline. Do not leave your Tower in direct sunlight as it may cause the grain to fade or natural colour to change over time.  Please note the Little Helper Tower is intended for indoor use.

How much does shipping cost?

To keep things simple we offer flat-rate shipping within New Zealand for $15. Once dispatched, you will receive an email containing your tracking number. Please allow 2-4 working days for delivery once dispatched. 
 

Can I return my Tower?

We wholeheartedly believe in the Little Helper Tower, and think you'll absolutely love it too! However in the case you do change your mind, we offer a returns policy for items that are unopened in the original packaging, without being assembled or part-assembled. Simply contact us at hello@littlehelper.nz and return the tower within 7 days of delivery for a full refund, less any delivery costs to return it to us. We highly recommend sending returns back with a track and trace number so it won’t get lost in the mail. 

What if I think I have a faulty piece or Tower?

Our towers are lovingly hand-finished with pride, which means we are usually able to catch any faults before it gets packaged up. However, in the unlikely event that you receive a faulty tower or piece, please contact us at hello@littlehelper.nz, along with your order number and details and we will get this sorted out for you asap. 

Returns of faulty pieces or towers will only be accepted if the tower was faulty when delivered. Any tower or piece returned as faulty will be inspected on receipt. As our towers are hand-finished and we don’t always have finished towers on hand, we will replace a faulty item if/when a replacement is in stock. Returns of faulty towers/pieces must be done within 7 days of receipt.

Please do not assemble the tower (if not yet assembled), or if already assembled then please discontinue use of the tower immediately until we have a chance to remedy the issue. 

 

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